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Last updated: 16/08/2025

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Your privacy matters to us! This policy explains what information we collect, why we need it, and how we use it. We promise to keep this straightforward and honest - no sneaky corporate nonsense here.

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Who We Are

Business: Snakes with Legs
Owner: Beth Bennett
Contact: hello.snakeswithlegs@gmail.com

Location: Birmingham, UK

We're a small creative business selling snake-themed merchandise. We only collect information we actually need to run our business and fulfill your orders.

 

What Information We Collect

 When You Place an Order

• Personal details: Your name, email address, shipping address

• Payment information: Handled securely by PayPal/Stripe (we never see your full card details)

• Order history: What you bought, when, and delivery details

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 When You Sign Up for Our Newsletter

• Email address: So we can send you updates about new snake adventures

• Name (optional): If you want us to personalize emails

• Preferences: What kind of content you're interested in

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When You Visit Our Website

• Website analytics: Through Google Analytics - things like which pages you visit, how long you stay, general location (city level, not your exact address)

• Cookies: Small files that help the website work properly and remember your preferences

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When You Contact Us

• Email correspondence: Your messages and our replies

• Support requests: Details about any issues or questions

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Why We Collect This Information

For Orders

• Fulfillment: We need your address to send you snakes!

• Communication: Order confirmations, shipping updates, customer service

• Legal compliance: Tax records, consumer protection laws

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For Marketing (Only If You Opt In)

• Newsletter: Updates about new products, behind-the-scenes content, special offers

• Customer insights: Understanding what snake activities people love most

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For Website Improvement

• Analytics: See what's popular, fix broken things, make the site better

• Performance: Ensure the website loads quickly and works properly

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How We Use Your Information

We Will:

• Send your orders to the address you provide

• Email you about your specific orders

• Send newsletter content if you signed up for it

• Respond to your questions and support requests

• Use anonymized data to improve our website and products

• Keep records for tax and legal purposes

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We Will Never:

• Sell your information to anyone (that's gross)

• Send you spam or unsolicited marketing

• Share your details with third parties for their marketing

• Use your information for anything you didn't agree to

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Who We Share Information With

Payment Processors

• PayPal and Stripe: Handle payments securely - they have their own privacy policies

• No card details stored by us: We never see your full payment information

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Shipping Partners

• Royal Mail: We share delivery address and contact details so they can deliver your order

• Tracking information: You'll get tracking details for monitored deliveries

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Service Providers

• Google Analytics: Anonymized website usage data to help us improve the site

• Email platform: If we use a service like Mailchimp for newsletters (with your consent)

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Legal Requirements

• Only if required by law: Court orders, tax authorities, etc. (hopefully never!)

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How Long We Keep Your Information

• Active customers: Until you ask us to delete it or stop buying from us

• Newsletter subscribers: Until you unsubscribe

• Order records: 7 years for tax purposes (legal requirement)

• Website analytics: Google Analytics retention settings (26 months maximum)

• Email correspondence: Until resolved, then deleted unless needed for records

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Your Rights (GDPR)

You have the right to:

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Access Your Data

• See what we have: Email hello.snakeswithlegs@gmail.com and we'll tell you what information we hold about you

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Correct Your Data

• Fix mistakes: Let us know if any details are wrong and we'll update them

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Delete Your Data

• Right to be forgotten: Ask us to delete your information (except legal requirements like tax records)

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Limit Processing

• Pause certain uses: Ask us to stop using your data for specific purposes

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Data Portability

• Take your data elsewhere: Get a copy of your information in a readable format

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Object to Processing

• Say no: Object to how we use your data, especially for marketing

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Withdraw Consent

• Change your mind: Unsubscribe from emails or withdraw consent anytime

How to exercise these rights: Email hello.snakeswithlegs@gmail.com with your request. We'll respond within 30 days.

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Cookies & Website Analytics

What Are Cookies?

Small files stored on your device that help websites work better and remember your preferences.

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What We Use:

• Essential cookies: Make the website function properly (login, shopping cart, etc.)

• Google Analytics: Understand how people use our site to make it better

• Preference cookies: Remember your choices (like staying logged in)

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Your Cookie Choices:

• Browser settings: You can disable cookies in your browser settings

• Google Analytics opt-out: Use Google's opt-out tool if you prefer

• Website impact: Some features might not work properly without cookies

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Newsletter & Marketing

Email Marketing

• Opt-in only: We only send marketing emails if you specifically signed up

• Easy unsubscribe: Every email has an unsubscribe link

• No spam: We respect your inbox and only send relevant content

What We Send:

• New product announcements

• Behind-the-scenes snake content

• Special offers or discounts

• General updates about the business

Frequency:

• No set schedule: When we have something worth sharing

• Not overwhelming: We're too busy drawing snakes to spam you

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Data Security

How We Protect Your Information:

• Secure hosting: Website hosted with security measures

• Limited access: Only Beth has access to customer information

• No unnecessary storage: We don't keep data we don't need

• Regular backups: Secure backups to prevent data loss

What We Can't Control:

• Email security: Email isn't 100% secure - avoid sending sensitive info

• Your device security: Keep your devices and passwords secure

• Third-party security: PayPal, Stripe, etc. have their own security measures

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International Transfers

• UK-based business: Your data stays in the UK where possible

• Service providers: Some services (like Google Analytics) may process data internationally

• GDPR protection: Any transfers comply with GDPR requirements

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Children's Privacy

• Age requirement: Our website is designed for people 13 and older

• Parental consent: If you're under 16, please get parent/guardian permission before providing personal information

• No targeting: We don't knowingly collect information from children under 13

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Changes to This Policy

• Updates: We may update this policy occasionally

• Notification: Changes will be posted here with a new date

• Your consent: Continued use of our website means you accept any changes

• Major changes: We'll email newsletter subscribers about significant updates

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Contact Us About Privacy

Questions about this policy? Email hello.snakeswithlegs@gmail.com

Privacy complaints? Contact us first - we want to sort things out directly

Still not happy? You can contact the UK Information Commissioner's Office (ICO) at ico.org.uk

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Your Choices Summary

• Newsletter: Opt in when you want updates, opt out anytime

• Cookies: Essential ones needed for website function, others can be disabled

• Data deletion: Ask us to delete your information anytime

• Marketing: Only receive emails if you signed up for them

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Remember: We're real people running a small business with snakes who have legs. We'll always try to be reasonable and sort out any privacy concerns in a friendly way!

This policy is governed by UK law and GDPR requirements.